Frequently Asked Questions

At a group parking facility, your bike may be impounded if you leave it past the maximum rental duration. We will make every effort to contact you before taking such action.

The value on your card is displayed whenever you start or end a rental. Information about card balance can not be viewed online

An additional set of stickers costs $5. Click here to buy more stickers. Alternatively, you can use a temporary hang tag (provided at the facility) to mark the additional bike with your BikeLink® card number.

There is a limit of one parked bike per card. If you need to park more than one bike at a location, please use a card for each bike. Please make sure that any bike you park in the facility is marked with the BikeLink® card number you used to check in.

As long as the bike is marked with the number on the back of the card you used to check in our auditors will know that the bike belongs to you. You can use a temporary hang tag provided at the facility.

We welcome cyclists of all ages! Everyone parking a bike in the facility should have their own card, including kids. Parents are responsible for children using the facility. If your child does not have a photo ID you should complete the first time ID check with your child.

On average it takes less than 10 minutes to enter, find a spot and securely lock a bike in the facility. The 10 minute rule helps us to screen for suspicious activity. If you exit more than 10 minutes after entry a silent and/or audible alarm is triggered and BikeLink® staff will check the activity and security of the station. If you have questions or concerns about this policy please contact us.

Any person legitimately entering the facility should have and use a BikeLink® card, even if they are just running back in to retrieve something. The only security breaches we have had in group facilities have happened because a vetted cardholder has allowed entry to someone else combined with a bike not being properly locked inside the facility.

If a friend who does not have their own card is accompanying you, please set a good example by having your companion wait outside the facility.

Every time you insert the card and press the button, the system thinks that you are either parking your bike or retrieving your bike.

If you need to re-enter and your bike is parked inside, follow the prompts for retrieving bike. Collect your items. Upon exiting, insert card and follow prompts for parking bike so that the system knows that your bike is still inside.

If you need to re-enter and your bike is not inside, follow the prompts for parking bike. Collect your items. Upon exiting, insert card and follow prompts for retrieving bike so that the system knows that your bike is not parked inside.